取消政策
最后更新：2026年2月
一般取消条款
Cancellation policies vary by property, season, and rate type. The specific terms applicable to your booking will be provided at the time of reservation confirmation. Below are our general guidelines.
标准取消期限
| 通知期限 | 取消费用 |
|---|---|
| 60+ days before arrival | No charge (full refund of deposit) |
| 30–59 days before arrival | 25% of total booking value |
| 15–29 days before arrival | 50% of total booking value |
| 7–14 days before arrival | 75% of total booking value |
| Less than 7 days / No-show | 100% of total booking value |
旺季及特别活动
During peak season (typically July–October and December–March), stricter cancellation terms may apply. Bookings during the Great Migration season or holiday periods may require non-refundable deposits.
修改
Date changes and modifications are subject to availability and may incur rate adjustments. We recommend contacting our reservations team as early as possible for any changes to your booking.
旅行保险
We strongly recommend purchasing comprehensive travel insurance that includes trip cancellation coverage. Safari holidays involve significant logistics, and insurance provides protection against unforeseen circumstances.
如何取消
To cancel or modify a booking, please contact our reservations team at reservations@acaciacollections.com with your booking reference number. Cancellations must be submitted in writing.