Cancellation Policy
Last updated: February 2026
General Cancellation Terms
Cancellation policies vary by property, season, and rate type. The specific terms applicable to your booking will be provided at the time of reservation confirmation. Below are our general guidelines.
Standard Cancellation Windows
| Notice Period | Cancellation Fee |
|---|---|
| 60+ days before arrival | No charge (full refund of deposit) |
| 30–59 days before arrival | 25% of total booking value |
| 15–29 days before arrival | 50% of total booking value |
| 7–14 days before arrival | 75% of total booking value |
| Less than 7 days / No-show | 100% of total booking value |
Peak Season & Special Events
During peak season (typically July–October and December–March), stricter cancellation terms may apply. Bookings during the Great Migration season or holiday periods may require non-refundable deposits.
Modifications
Date changes and modifications are subject to availability and may incur rate adjustments. We recommend contacting our reservations team as early as possible for any changes to your booking.
Travel Insurance
We strongly recommend purchasing comprehensive travel insurance that includes trip cancellation coverage. Safari holidays involve significant logistics, and insurance provides protection against unforeseen circumstances.
How to Cancel
To cancel or modify a booking, please contact our reservations team at reservations@acaciacollections.com with your booking reference number. Cancellations must be submitted in writing.